1.OUR CONTACT DETAILS
This website, related
domain names, and its contents are owned and maintained by:
24-7 Vinyl
Further and more specific
contact details can be attained by emailing us at sales@24-7vinyl.com:
Tel: (+44) 08450 743 247
2. VINYL RECORDS
The fact that
our vinyl is a mixture of new and used, means we operate a vinyl grading
policy,
due to the nature of second hand records in particular, some items may
contain wear,
such as surface marks or scuffs or less than new cases.
However, this should not affect the overall playability of the vinyl.
Although our vinyl is a mixture of new and second-hand, they are
all fully guaranteed by us.
Each item (if used) will have the grading displayed.
Please be aware that when
grading vinyl,
it is apparent that different people tend to grade to their own way of
thinking.
Therefore the grading term used can only be accepted as opinion.
3. HARDWARE &
OTHER PRODUCTS
All of our hardware products are boxed and brand new unless clearly
stated otherwise .
4. ORDERS
We guarantee to
make every reasonable effort to ensure that all products we supply are
of the highest quality,
reach you in good condition, and are delivered promptly.
5. PRODUCT DESCRIPTIONS
Some of the
items that we sell can be of a highly technical nature.
As you can probably imagine it is not practical to publish a
highly detailed specification for all the goods.
Therefore all pictures, descriptions etc.. are intended for
the sole purpose of providing approximate illustrations only.
A more detailed explanation of specification and/or compatibility can be
obtained by contacting us.
This explanation will be based on our own independent testing of
products and should be accepted as opinion only.
Unless the customer request's specific information regarding an
item,
we shall assume that the customer is aware of all the necessary
specification requirements .
Manufacturers of the products we sell reserve the right to amend their
product
tech-spec without prior notice.
6. CDs, & DVDS
For information
regarding DVD Compatibility see below
All videos, CDs, CD-Roms, and DVD's
are in PAL format unless otherwise stated
(please see individual items for multi-region compatibility).
Please ensure that your video, CD or DVD player
will support these formats before ordering.
For more information on compatibility see the specific pages by clicking
on the icon next to the product concerned...
7. PRODUCT GUARANTEES
Products are not
supplied on a trial basis.
Hardware products are covered by their respective manufacturer's
warranties.
Warranty details and length are included with the product,
but will be a minimum of 12 months
(on some products you may be able to buy an extended warranty).
Warranty applicable to clearance or second hand
items will will be clearly
stated with the product.
Exceptions are the wear and tear of faders and cross-faders,
stylus and cartridges or professional use and neglect.
8. PRICES
We reserve the
right to amend our prices without prior notice.
All customers with outstanding orders will be notified of any
change in prices
before their order is charged and despatched.
Orders are accepted subject to availability.
Prices are correct at the time of publication or upload to our website.
We are not obliged to supply goods to you until we have confirmed
acceptance of your order.
The automatic email
you may receive indicates that
we have received your order and does not constitute order
confirmation
(ie; availability or payment charged).
9. PURCHASING FROM 24-7 VINYL
Your order will not
be processed until your chosen payment method has been accepted and(or) your credit / debit card has been authorised.
If you are paying for your goods online using a credit or debit card, you
will see if your card has been authorised by the
acquiring bank, as our payment system is connected directly to the live
banking systems.
This system like any other can at times be taken offline for either
security updates or general maintenance, although by using the protx
system monitor (click view basket to show the system monitor) you
can now view the operational status of these live payment systems.
(useful if theres a problem and you dont know whats causing it)
By submitting your order, you are offering to buy the goods and allowing
us to use your personal details for the purposes of supplying those
goods
(including passing your personal details onto other shipping
subcontractors).
No property or title of the goods shall pass from 24-7 vinyl to
the customer
until payment has been received in full.
9 a. PRIVACY POLICY
Personal details can
be removed from our system by written request.
(see above address)
We will never pass your details on to third
parties (inc. email addresses).
We take our customers security very seriously and at all times we make
every effort to ensure
personal details are kept secure.
We never debit your credit card for items not
in stock,
and your card is only charged when your order is ready for
dispatch.
We will only hold or reserve an item/s while waiting for cheque clearance
(uk cheques only).
10. AVAILABILITY OF GOODS
All orders are subject to availability
11. CREDIT CARDS, DEBIT CARDS & PAYPAL PAYMENTS
Credit and debit cards are accepted without surcharge.
We do however reserve the right to deliver only to the cardholders
billing address.
If requesting an alternative delivery address please state this on your
order,
along with your card registered/billing address.
You may be randomly asked to provide us with your proof of address
at any time during your order process.
We now use the latest CV2 and AVS Security check systems,
if you are unable or refuse to provide us with these details you order
will be cancelled
This is to help prevent credit card fraud.
If you are using a credit card not belonging to yourself,
you must give the full cardholder´s name and address with your
order.
We will then contact the cardholder to obtain authorization..
Use of stolen credit cards is taken very seriously and will result in
worldwide police
notification and court action in all cases.
Chargebacks: we reserve the right to charge a punitive fee of £50 for any fraudulent or unauthorised chargebacks.
We also reserve the right to reclaim any losses incurred by failure to adhere to these terms and conditions.
12. CHEQUES
Personal or
business cheques are welcomed but clearance is required
prior to order shipping.
This normally takes 3-5
working days from when we receive the cheque.
Please note we only accept UK cheques.
Items may be reserved while waiting for cheque clearance.
13. BANKERS DRAFTS,
BUILDING SOCIETY CHEQUES,
POSTAL ORDERS & DIRECT MONEY TRANSFERS
The above payment
methods are acceptable and should clear immediately upon receipt.
You may also transfer funds (or pay cash) directly into our bank
account.
More information is available on the payments section of our
website,
or you can contact us directly for further information.
14. SHIPPING
All records are mailed in
strong cardboard envelopes (or boxes) with additional cardboard inserts.
When placing your order online it is essential that your shipping
details are correct
and that you have specified the correct delivery address (country).
If you enter any details wrong your postage will not be
calculated correctly,
therefore in such cases will adjust your shipping accordingly.
All other orders are shipped in appropriate strong packaging.
Orders can be tracked at any time by logging in to the site and visiting
the 'My
Orders' section.
We advise you to ensure somebody is present at the delivery address,
as some items may require a signature upon delivery.
Once goods are delivered they become your responsibility.
Orders sent to a non card registered address are sent at the customers
own liability
(see credit & debit cards above).
15. SHIPPING TIMES
Vinyl orders placed
before 2:30 pm usually ship same day and all confirmed vinyl orders are
despatched within 24 hours (Monday-Friday) they may be transported or handled by third party couriers or mail
contractors, therefore all delivery dates and times given are only estimates,
particularly at peak shipping times (ie.. Christmas).
We endeavour to get your order to you within the estimated delivery
time, however,
on rare occasions the delivery may be delayed, we cannot be held
responsible for delays
by the mail service or for any consequential losses you may suffer
if
the delivery is not on time. Please ensure all address details are
entered correctly,
as any errors or omissions leading to a failed delivery will be your responsibility
including re-shipping charges.
16. SHIPPING CHARGES
Approximate shipping
Charges will be calculated on our website for online orders
or quoted by telephone when ordering by traditional mail order.
24-7 vinyl operate the one of cheapest most cost effective delivery
charges anywhere on the web, with next day delivery available to UK
customers from just £5.00 or standard delivery from just £2.50 for any
size order..
If your order
is returned to us undelivered due to your own fault,
you will be responsible for re-shipping charges.
17. UK CUSTOMERS
If your goods
do not arrive within 5 days of despatch,
first call or e-mail us to confirm your order has been shipped,
and that we have your correct delivery address details.
Normal delivery time after despatch is approximately 2 to 5 days.
Please note larger items such as vinyl mailers or decks may take up to 7
working days,
but usually arrive within 4.
Please note that we will not ship any orders to university addresses.
18. OVERSEAS CUSTOMERS
Due to the
Increasing risk of credit card fraud we reserve the right to cancel any
order.
There is now a limit of ten records per order for NEW (First Time) overseas
customers paying by credit card.
If this is a problem, you may contact us by phone with your full
payment and address details
and we will run the necessary checks to authorize a larger order. If
your goods do not arrive within 21 days of despatch,
please contact us to confirm shipment of your order.
19. IMPORT DUTY &
TAXES
It is
your responsibility as the customer to pay all applicable customs fees,
and taxes for your country.
If you refuse to pay these charges then your order may be
abandoned,
and you will lose your goods as well as your money.
These taxes are only applicable for non UK and non European Union
countries.
20. CANCELLATIONS
You may cancel
any order before it has been shipped,
once the order has been shipped it is complete and cannot be
cancelled.
Our Returns Terms and Conditions will then be applicable.
If you intend to
cancel your order by e-mail you must:
ensure you receive a confirmation of the cancellation (within 24
hours),
your order cannot be considered cancelled until you receive this email,
Therefore the best way to cancel your order is by telephone as we
can cancel
your order straight away. |